5 Easy Steps to Improving Your Security Guard Service
What we have found is that almost all security guard companies are capable of providing the service that property managers want, but too often do not because of a lack of ongoing quality management procedures.
Safety guard companies are unlike any seller that a home supervisor usually hires. If you hire a painter, then you can see whether they are doing their jobs by looking at the walls. However, when you hire a security guard business, how often can you see if the protector company is doing their job which includes running background checks and drug screenings, providing good training to your guards, and effectively monitoring and supervising your defenses. In the majority of cases they probably are, but it is crucial to implement a method of verification and quality management to make sure that issues associated with the deficiency of doing these jobs do not start to occur.
In this article we will discuss five (5) easy actions to enhancing your safety guard service and achieving everything you picture as your ideal office security guard.
Screen Your Guards Qualifications
In most nations, guards are mandated to have a predetermined amount of training before they can start working as security guards. If your state is among those states, make sure that your security guard company is compliant.
If you are in a country where there are no state requirements for guard certification, then investigate the type of training that is being provided by your security company and inquire does it look decent.
Additionally, is the security guard company performing background and drug screenings on all your guards BEFORE they send them to your own property? If they’re, they should be providing you with verifications. Otherwise, why?
Another excellent method to screen if the protector is a fantastic fit for your house is to perform a short”interview” to get a sense of the guard and to explain your expectations. This initial conversation will tell you a good deal on what to expect from this shield and it provides you an opportunity to request another shield if you think that it is necessary.
Evaluate Guard Training
Although most security guard companies have a very thorough orientation that introduces every shield to the business itself, in many circumstances the guard’s orientation to his delegated property isn’t quite as complete. We predict the orientation to the delegated property”Website Specific Training”. Find out what your site specific training looks like:
• Does it occur at your property?
• Who does the training?
• Just how long is each officer trained?
• Just how long does the security company double lender? (Double banks is the process of having a veteran guard working in the exact same time as the new guard.)
Determine the answer to each of the questions and make certain that they match what you feel is sufficient. You should even consider sitting in on your safety guard company’s orientation and your site specific training to acquire an understanding of what goes on preparing a shield to work in your property.
Guard supervision is among the more important factors of very good security guard service. When security companies provide poor supervision, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the chance for the protector to learn and better understand their responsibilities. If the guards are not being supervised, they start to feel that their work isn’t significant and they start to see themselves as not as a part of the security group. When guards do not feel like part of your group it generally contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, onsite managers might not be included. If your contract doesn’t require onsite oversight, how does your security guard company remotely supervise its guards? Outside the normal security company field manager spot checks, the two methods of remote supervision that prove most effective are: Officer Tour Tracking Systems
If your guards must make rounds of your property, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a remote way of monitoring the guards while they’re in your property. These tracking systems permit the security guard business to track the time and log the activity of the guards while they’re making rounds to various areas in your property. Most Officer Tour Tracking Systems can generate reports that enable the safety guard company to quickly acquire an understanding of if the protector is making rounds. The property manager also needs to be provided with an abridged version of those reports. Manufacturers of such systems include Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have found that using a method for guards to check in frequently with the safety guard company provides a method of earning certain that each guard is secure and alert. By having guards check-in frequently with the safety guard business, at least each 30 minutes, guards feel that their safety is important and that being awake and alert is also an significant part their job.
Expand Your Guards
After hours inspections of your defenses are almost always good ways of finding out exactly what is occurring with your safety while you are not there. During these inspections, make sure that you ask your safety guards questions about their responsibilities and duties to make sure that they understand their jobs. In reality, we suggest having your safety guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) with a licensed security consultant as part of your ongoing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing precisely that. Bear in mind, when choosing a security consultant be confident that the consultant isn’t actually a security guard business. If so, your audit is guaranteed to develop issues with your current security guard business.